Refund policy

Last updated: October 19, 2026

We want you to love your socks. If something is not right, this Refund Policy explains how returns, exchanges and refunds work at Venza Socks.

1. 30-day returns

You can return items within 30 days of delivery for a refund or an exchange.

Because socks and leg warmers are worn close to the skin, returned items must be:

unworn and unwashed;
in their original packaging, with any labels or tags still attached;
clean, free of pet hair, perfume and odours, and in the same condition you received them.

Items that have been worn, washed or damaged after delivery cannot be accepted.

2. How to start a return

Email info@venzasocks.com within 30 days of delivery with your order number, the items you want to return, and whether you would like a refund or an exchange.
We will reply with the return address and instructions. Please do not send items back before you hear from us, because returns sent without contacting us first may not be identified.
Pack the items securely and keep your proof of postage until your return is complete.

3. Damaged, defective or wrong items

If your order arrives damaged or defective, or you received the wrong item, email us within 30 days of delivery with your order number and photos of the item and packaging. We will send a replacement or give you a full refund for the item.

4. Exchanges

If you would like a different colour or style, choose "exchange" when you contact us. Exchanges depend on the item being in stock; if it is not, we will refund you instead.

5. Refunds

Once your return arrives, we will inspect it and email you to let you know whether the refund is approved. Approved refunds go back to your original payment method. Your bank or card provider may take several business days to show the refund on your statement.

6. International returns

The same 30-day policy applies to orders outside the United States. Import duties and taxes charged by your country's customs office are not something we collect, so we cannot refund them.

7. Late or missing refunds

If an approved refund has not reached your account after a few business days, check with your bank or card provider first, then email us and we will help.