Every US order ships free, orders leave us within 1-2 business days, and unworn socks can be returned within 30 days. Here is everything you need to know about shipping and returns at Venza Socks.
| Destination | Shipping cost | Dispatched in | Delivery after dispatch |
|---|---|---|---|
| United States | Free on every order | 1-2 business days | 2-3 business days |
| Rest of the world | $10 USD flat rate | 1-2 business days | Depends on the destination and customs |
Shipping
Processing time
We dispatch orders within 1-2 business days (Monday to Friday, not including US public holidays). Orders placed on a weekend or holiday are processed on the next business day.
Tracking your order
As soon as your order ships, we email you a shipping confirmation with a tracking number. If you cannot find it, check your spam folder or email us at info@venzasocks.com.
International orders
We ship to the rest of the world for a flat $10 USD per order. Import duties, taxes or customs fees may be charged by your country; they are not included in our prices and are paid by the customer.
Wrong address or a problem with delivery
Check your address before you pay. If you spot a mistake, email us straight away: we can change it only before the order ships. If your parcel is late, lost or arrives damaged, email us with your order number and we will help you sort it out with the carrier.
Returns and exchanges
30-day returns
You can return items within 30 days of delivery for a refund or an exchange. Because socks and leg warmers are worn next to the skin, returns must be unworn, unwashed and in their original packaging, with any labels attached.
How to return an item
- Email info@venzasocks.com within 30 days of delivery with your order number and the items you want to return.
- Tell us whether you would like a refund or an exchange.
- We reply with the return address and instructions. Please wait for our reply before you send anything back.
Damaged, defective or wrong items
If your order arrives damaged or defective, or you received the wrong item, email us within 30 days of delivery with photos. We will send a replacement or refund the item in full.
Exchanges
Want a different colour or style? Choose an exchange when you contact us. If the item you want is out of stock, we will refund you instead.
Refunds
When your return arrives, we inspect it and email you to confirm the refund. Approved refunds go back to your original payment method; your bank may take a few business days to show it.
Shipping and returns FAQ
Is shipping free?
Yes, Standard shipping is free on every order to the United States, with no minimum spend. Orders to the rest of the world ship for a flat $10 USD.
How long does delivery take?
We dispatch orders within 1-2 business days. In the US, delivery usually takes 2-3 business days after dispatch. International delivery time depends on the destination and customs.
Can I return socks I have tried on?
For hygiene reasons we can only accept socks that are unworn and unwashed, in their original packaging. If your pair arrived damaged, defective or wrong, contact us with photos and we will replace or refund it.
How long do I have to return an item?
You have 30 days from the delivery date. Email us first with your order number and we will send you the return address and instructions.
Do I have to pay customs or import duties?
International orders may be charged duties or taxes by the destination country. These are set by your local customs office, are not included in our prices, and are paid by the customer.
Full policies
For the complete terms, read our Shipping Policy, Refund Policy and Terms of Service. Questions? Email info@venzasocks.com; we answer 24 hours a day, 7 days a week.
Not sure about your size? Check our sock size chart before you order, or shop thigh high socks, fuzzy socks and slipper socks.